Reading room
Who answers, and what they can retrieve
+1 (469) 242-3544 or records@cellergylab.com, Monday to Friday, 9am to 6pm Central, answered from Lindon by people who can retrieve a file while you are on the line.
No outsourced call centre, no chat widget run by a third party, no social account answering about files it cannot retrieve. A call is noted against the record, and any document discussed is emailed straight after.
Where to send it
- Telephone: +1 (469) 242-3544
- Email: records@cellergylab.com
- Hours: Monday to Friday, 9am to 6pm Central
- First reply: within one working day
- By post: BRONSON NUTRITIONALS, LLC, 984 Bronson Way, Lindon, UT 84042
- To stop texts now: reply STOP, telephone us, or use the removal form
Worth quoting
What gets the file retrieved first time
- The file reference from the archive page, such as the testing or supplier file, if you already know which you want.
- The lot number from the pack, which is how the testing file is indexed.
- Your order number, or the delivery address if the number has gone.
- What you would like to happen. A document sent, a return opened, a revision explained, a replacement despatched.
- The mobile number if the question concerns texts, so the right record is amended.
What the reading room can and cannot do
- Can retrieve and send any document held in a published file, at no charge.
- Can say plainly when something is not in the file, rather than describing it from memory.
- Can raise a return or despatch a replacement that day.
- Can deaccession a number from the text list at once, without asking why.
- Cannot advise on dose, interaction or suitability. Nobody here is your clinician and we say so rather than speculate.
- Cannot make a health claim, however long the record. An old file is not a clinical finding.
Timing
How long each thing takes
| Request | Usual time |
|---|---|
| Telephone answered | During Monday to Friday, 9am to 6pm Central, by somebody who can retrieve the file |
| First reply to a written enquiry | Same day within Monday to Friday, 9am to 6pm Central, otherwise the next working day |
| Document retrieved and sent | Same working day |
| Return instructions issued | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel is back |
| Number deaccessioned from the text list | At once, though a lodged message may still arrive |
| Data access or deletion | Acknowledged within 2 business days, completed within 30 days |
Optional
Accession texts
Optional, marketing only, and unconnected to placing an order.
- Marketing messages only. A file opened, a formula revised, occasionally an offer.
- Order paperwork is never texted. Confirmations and despatch notices are emailed.
- Up to 3 messages per month; frequency varies. Message and data rates may apply.
- US mobile numbers, eighteen or over.
- Reply STOP to be deaccessioned. Reply HELP for our details.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. See the Privacy policy and Terms of sale.
Accessioned and want out? Use the removal form, reply STOP, telephone us, or write and ask.